Privacy Policy
Last updated September 26, 2026
This Privacy Policy explains how Redwood Osteopathic Family Medicine ("Redwood," "we," "us," or "our") collects, uses, and protects information you share through redwoodofm.com, our forms, and our communications.
Protected health information
Health information we receive as your healthcare provider is protected health information under HIPAA and is handled as described in our Notice of Privacy Practices, which we provide to patients and which is available on request. If this policy and that notice differ for health information, the Notice of Privacy Practices controls.
Information we collect
Information you give us — such as your name, email address, phone number, and any message you send through our contact, inquiry, or signup forms.
Information collected automatically — such as browser type, pages visited, and general usage data collected through cookies and similar technologies by our website platform.
How we use information
To respond to your inquiries and provide our services;
To schedule and remind you of appointments and communicate about your care;
To send updates you asked for, such as news about our opening, waitlist, or classes;
To operate, secure, and improve our website; and
To meet our legal and regulatory obligations.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate our practice — for example our website host, patient portal and electronic health record, scheduling, payment, email, and messaging providers — who may use it only to provide services to us, or when required by law.
Security and retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure. We keep information only as long as needed for the purposes above or as required by law.
Your choices
You can unsubscribe from emails using the link in any email, and you can ask us to access, correct, or delete the personal information you have given us through this website by contacting us. Rights over your medical record are described in our Notice of Privacy Practices.
Children
This website is not directed to children under 13. Care for minors is arranged with a parent or guardian.
Changes
We may update this policy from time to time; the date above shows the latest revision.
Contact
Redwood Osteopathic Family Medicine
5441 SE Belmont St, Portland, OR 97215
hello@redwoodofm.com · 503.293.8393
SMS / Text Messaging Privacy
No sharing of mobile information. We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers who deliver our messages on our behalf.
What we collect. When you opt in to text messages, we collect your mobile number, the date and way you gave consent, and the content and delivery status of messages exchanged with us.
How we use it. We use this information only to send you the messages you opted in to — such as appointment reminders, care team replies, and account notices — and to honor opt-out and help requests.
Opt out anytime. Reply STOP to any message to stop receiving texts, or HELP for help. Message and data rates may apply; message frequency varies. See our Terms of Use for the full SMS terms.